Tilly McHugh
Head of Operations
Tilly joins us from a Top 30, award-winning accountancy firm, where she managed the operations, oversaw a team of 21 people and led numerous large-scale projects. From navigating the operational complexities of office closures and reopenings during the pandemic, to spearheading initiatives in data quality, compliance, employee wellbeing and environmental sustainability, Tilly has a proven track record of transformative operational leadership.
Her dedication to operational excellence and her pragmatic approach to designing and improving processes have been key in driving both efficiency and success, while maintaining a core focus on client experience.
What Does Tilly Do?
Improving client experience
Data quality and process improvement
Spearheading new initiatives to drive efficiency and innovation
Improving environmental sustainability in Professional Services firms
Fostering inclusivity
Large scale transformative projects
Employee wellbeing
“Tilly demonstrates tenacity, good judgement, plenty of brain power and attention to necessary detail. She's a strong team player and brings a positive, optimistic spirit to her work. I'd work with her again with great pleasure.”
Things you need to know about Tilly
Tilly volunteers weekly with AgeUK to support older people experiencing loneliness. She also loves making pottery and cold water swimming!
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Degree in Philosophy from UCL
Masters in Education and Leadership from University of Manchester
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Tilly has 8+ years’ experience working in operational roles in Professional Services, including managing the operations of a Top 30 accountancy firm in the City. She has a deep understanding of how to foster a foundation of operational progress and innovation at the core of successful businesses, to help them deliver outstanding client outcomes.
She has extensive experience of project management and improving operational processes and policies based on data and stakeholder feedback. A key focus of hers is the client journey - putting in place processes to make onboarding and offboarding as straightforward and transparent for the client as possible, so that their experience with Adam Benedict is smooth and positive, and they are able to access excellent legal support and guidance quickly.
Tilly is passionate about employee wellbeing, environmental sustainability, Equality, Diversity and Inclusion, and Corporate Social Responsibility; driving progress in these areas to ensure Adam Benedict is a great place to work that also acts in the wider community in line with the firm's strong values .